EVERYONE GETS A SEAT.

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. Accessibility is treated as part of building each page, not a cleanup task afterward.

These are the practices we build to. They describe our standard approach, not a verified audit result for every page on the site.

• Semantic headings and landmarks, including a main landmark on every page, so pages can be navigated by structure.
• Interactive controls built as real buttons and links so they can be reached and operated by keyboard, with a focus indicator.
• Text and controls checked for contrast against their backgrounds as pages are built.
• Alternative text on images, with decorative images marked as decorative.
• Form fields with visible labels, plus error and confirmation messages in text.
• Layouts that reflow without horizontal scrolling from large desktop widths down to small phones, and that tolerate zoom and enlarged text.
• Reduced animation when the operating-system reduced-motion setting is on.

Live shopping is a video product, so accessibility has to include the video. Our intent for launch programming is:

• captions for live shows, with the accuracy of live captioning improving over time;
• captions on recorded and replay video;
• spoken description of what is on screen, so price, product, and key details are said out loud by the host and not only shown on a graphic;
• product pages that carry the same information in text so nobody has to watch video to buy.

These are commitments about how we plan to produce shows. They are not a claim that a launched feature already exists today.

• This is a pre-launch site and pages are still changing; some newer sections have had less assistive-technology testing than others.
• Automated live captions can misrecognize names, brands, and slang.
• Some third-party content, such as embedded social posts or partner materials, is outside our control and may be less accessible than our own pages.
• Seller-provided and third-party content can present accessibility challenges. We are developing processes to identify and address those issues as the platform grows.
• Not every page has been reviewed with a screen reader yet, and we have not had an independent accessibility audit.

Our accessibility testing will include keyboard navigation, browser zoom, screen-reader review, contrast, and responsive reflow across common screen sizes. Keyboard, zoom, contrast, and reflow checks are already part of how we review pages. Screen-reader review is not yet complete across the site. We plan to expand testing, including feedback from disabled users, as the product grows.

If something on this site blocks you, please tell us. Use the Contact & Support page and choose “Accessibility.” Include the page address, what you were trying to do, and the browser or assistive technology you were using, if you can.

We aim to acknowledge accessibility reports within five business days. That is an acknowledgment target, not a promise that the underlying issue will be fixed in that time. We will tell you what we can fix and when. If we cannot fix something quickly, we will offer another way to get the same information or complete the same task.

You may also send a formal accessibility complaint through the same contact form; it will be routed to the people responsible for accessibility at FranklinAlexander Ventures, LLC. This statement will be updated as our product, testing, and known limitations change.